Updated BanKo Customer Care Hotline

Mga Bagong BanKo Contact Numbers

Alinsunod sa memorandum ng National Telecommunications Commission (NTC) Memorandum Order 10-10-2017, simula October 6, 2019, lahat ng telephone numbers na may “02” area code ay magiging eight digits na. Ang mga lugar na sakop nito ay Metro Manila, Rizal, San Pedro in Laguna, at Bacoor Cavite.

Narito ang mga assigned Public Telecom Entity (PTE) identifiers sa bawat telco provider na may “02”local exchange code:

  • PLDT, Inc – 8XXX-XXXX
  • Globe Telecom, Inc. and Innove Communications, Inc. – 7XXX-XXXX
  • Bayan Telecommunications, Inc – 3XXX-XXXX
  • ABS-CBN Convergence, Inc. – 6XXX-XXXX
  • Eastern Telecommunications Philippines – 5XXX-XXXX


Narito naman ang mga bagong contact numbers ng BanKo:

Effective October 6, 2019

BanKo Head Office

(02) 7754-9980

Customer Care Hotline

(02) 8654-7758

(02) 7506-7172

Walang pagbabago sa mga mobile numbers na tinatawagan:

0917-814-9305

0917-820-2418

0917-814-6306

BanKo Branches located in Metro Manila, Rizal, San Pedro in Laguna, and Bacoor Cavite

Magdagdag lang ng  “8” sa simula ng seven-digit landline number para sa PLDT user, at  “7” sa Globe DUO subscriber

FAQs

Q: What is the NTC Memorandum Circular 4-07-2018 about?

The directive by the National Telecommunications Commission (NTC) ordering all telecommunications companies in the Philippines to migrate all telephone numbers with “02” area code from the existing 7-digit format to an 8-digit format has been deferred to October 6, 2019.

This is to give local banks and credit card companies ample time prepare for the change.


Q: Which customers are affected by the memorandum? Will this affect my number if I’m outside the (02) area code?

The NTC memorandum circular applies to all telephone numbers within the specified area code “02.” Customers outside these (02) area codes aren’t covered by the NTC memo and will continue to use their existing 7-digit number format.



Q:  When will the migration to an 8-digit number format happen?

The scheduled migration as agreed amongst NTC and the telecom providers is set on October 6, 2019, from 12:01 AM – 5 AM.


Q: What will happen during the migration? What services will be affected?

As we migrate to the new numbers, our contact numbers will not be accessible on October 6, 2019, Sunday, from 12:01AM to 5:00AM.